Global Interactive Kiosk Market by End Use (BFSI, Healthcare), by Type (ATMs, Self-service Kiosks), by Component (Services, Software, Hardware) and Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast To 2028

Summary of the Report

Global interactive kiosk market was valued at USD 26.63 Billion in 2020. It is projected to grow at a compound annual rate (CAGR of 6.9%) between 2021 and 2028. The market has seen rapid growth in recent years due to high-tech security and payment technologies. Self-service kiosk manufacturers are expected to continue to exploit the full potential of these technologies and include them in their product offerings. Interactive kiosks can be used to reduce long lines at public places such as banks, railway stations, malls, check-in counters, and airport check-in counters. Interactive kiosks are a great way to reduce paperwork and improve visitor experiences at places like hospitals and government offices.

A major growth driver is the expected increase in interactive kiosk adoption in retail and BFSI segments. Many of the kiosk manufacturers have begun to integrate AI-based technology into their kiosks. ViaTouch Media, for example, has created AI-based kiosks that allow shoppers to inspect the products before purchasing. A video screen displays product information to customers as products are taken off the shelf.

Due to increasing problems caused by COVID-19, self-checkout kiosks have been more popular to avoid human interaction. Self-checkout kiosks allow for some human interaction, as they ensure social distancing within stores. The market vendors have developed advanced technologies and solutions to address the COVID-19 pandemic, which will help to drive the adoption of interactive kiosks.

Innovators and R&D spending have increased by twofold since the COVID-19 outbreak. The latest kiosk solutions are kiosk systems that use temperature sensor, personal protection equipment dispensing kiosks, smart tablets that take swab samples to conduct COVID-19 testing, and mobile testing kiosks. To maintain a large market share, vendors will continue to focus on product innovation and developing new products.

Component Insights

The market's largest segment, the hardware segment, accounted for 46.0% of global revenue in 2020. Hardware includes kiosk equipment such as printers, displays, and other. Others covers enclosures, card readers and scanners as well as motion sensors, physical keyboards, touchpads and bill acceptors. Independent software developers and system integrators of kiosk applications create solutions for controlling multiple hardware components. To enhance the user experience of interactive kiosks, manufacturers integrate software platforms with other components. They offer services and solutions that include solution design, integration, installation, maintenance, and project feasibility analysis. They may also provide maintenance services that include monitoring in real time to ensure proactive and reactive maintenance of kiosks.

Integration of interactive self-service kiosks into product/service delivery will reduce delivery costs. These kiosks will allow businesses to offer customers customized plans. Interactive self-service kiosk deployment's primary purpose has evolved from customer service to customer engagement. Companies can also cross-sell or up-sell their products using interactive kiosks. The highest number of interactive kiosk deployments worldwide are in the retail, food and drink, BFSI, travel and tourism industries.

Many manufacturers are now acquiring or collaborating/partnering with software providers to build software design capability to develop and offer a complete interactive solution consisting of hardware, application software, and related services. Companies will be able to remotely monitor and manage interactive kiosks and plan maintenance in order to increase kiosk uptime. Market growth is expected to be affected by high adoption of tablets and smartphones by customers over the forecast period. Customers will be able access certain interactive kiosk functions directly from their smartphones or tablets. This will directly impact the deployment of kiosks in businesses.

End-use Insights

BFSI dominated the market, accounting for over 50.0% of global revenue in 2020. Segment growth is expected to be driven by the increasing demand for self service technology in the BFSI sector. Interactive kiosks are used in many business sectors including retail, healthcare, education, and entertainment. These organizations focus on offering customized self-service solutions. Retail interactive kiosk applications include self-directed bill payments, self-check in, check-out, digital sign to display product information and an advertisement with built-in customer interaction. The interactive kiosk is used in tourism and transport to provide wayfinding and directory solutions that help tourists locate their destination and guide them. It also has parking ticketing and management systems.

Continuous technological advancement increases the opportunities and expands the range of applications. Fashion retail customers are swooning over the smart technology of magic mirror. Kiosks are useful for patient management and Telemedicine. The largest markets for interactive kiosks will be retail and BFSI. They offer a variety of self-directed services to improve the customer experience.

Type Insights

The market's leading segment, the Automated teller Machines (ATMs), accounted for over 50.0% of global revenue in 2020. The market will see increased demand for ATMs due to digital transformation and increasing ICT spending. Kiosk manufacturers are integrating new technology components and services, such as EVM smart cards, RFID readers and Apple Pay. These integrated solutions allow for a more personal customer experience and facilitate cross-selling and upselling.

Retail industry is a highly competitive business. Customer satisfaction is paramount. Self-checkout kiosks are being introduced to increase customer engagement, employee efficiency, and lower operational costs. The kiosks can accept payment or tokens to dispense products. These kiosks are used primarily to dispense packaged foods, beverages, and medicines. As part of their efforts for better customer experience, many players in the food and beverage and retail industries are expanding vending kiosks. Customers expect fast and convenient service that doesn't require them to wait in long lines or travel long distances. This customer demand is met by interactive kiosks. Customers also prefer self-service which is why there is a growing culture of self-service in the BFSI industry.

Regional Insights

North America accounted for the largest market share, with over 40% in 2020. Europe was second, thanks to the existence of mature and well-established markets for self-service kiosks. North America is one the most stable and politically important regions. It is expected to continue this trend in the future. Businesses are encouraged by the growing market demand. Kiosk manufacturing companies now focus on developing innovative solutions to meet the increasing demands of tech-savvy customers.

North America and Europe will continue to hold a significant market share due to strict regulations and standards regarding data privacy and security. Due to the growth of organized retail, BFSI and tourism, the Asia Pacific interactive kiosk market is expected to see significant growth over the next few years. Market growth is expected to be driven by the Asia Pacific and MEA's high consumer purchasing power, higher standard of living, increased GDP growth, and increasing product sales.

Market Share Insights & Key Companies

Global market dominance is defined by a small number of players that hold a significant market share. Many companies have adopted major strategies to improve their market position, including new product launches and technology partnership.

Industry leaders are investing heavily in research and development projects as well as establishing production infrastructure to offer a cost-effective and differentiated self-service option. Due to their strong R&D departments and the presence of production facilities, Kiosk and Advance kiosk have strong market positions. These companies are focused on product innovation and efficient distribution through strong partnerships in multiple countries such as Brazil, Germany, India and India. The following are some of the most prominent players in this global interactive kiosk market:

• NCR Corporation

• SlabbKiosks

• Advanced Kiosks

• Source Technologies

• SAS IER

• Meridian

• Diebold Nixdorf AG

• Advantech Co.

• REDYREF

• NEXCOM International Co.

• KIOSK Information Systems

• ZEBRA Technologies Corporation

• Embross Group

Up Market Research published a new report titled “Interactive Kiosk Market research report which is segmented by End Use (BFSI, Healthcare), by Type (ATMs, Self-service Kiosks), by Component (Services, Software, Hardware), By Players/Companies  REDYREF, NCR Corporation,  SlabbKiosks,  Diebold Nixdorf AG,  Embross Group,  ZEBRA Technologies Corporation,  KIOSK Information Systems, Advanced Kiosks,  IER SAS,  NEXCOM International Co,  Source Technologies,  Advantech Co,  Meridian”. As per the study the market is expected to grow at a CAGR of XX% in the forecast period.

Report Scope

The report covers comprehensive data on emerging trends, market drivers, growth opportunities, and restraints that can change the market dynamics of the industry. It provides an in-depth analysis of the market segments which include products, applications, and competitor analysis.

Global Interactive Kiosk Market Report Segments:

The market is segmented by End Use (BFSI, Healthcare), by Type (ATMs, Self-service Kiosks), by Component (Services, Software, Hardware).

Interactive Kiosk Market research report delivers a close watch on leading competitors with strategic analysis, micro and macro market trend and scenarios, pricing analysis and a holistic overview of the market situations in the forecast period. It is a professional and a detailed report focusing on primary and secondary drivers, market share, leading segments and geographical analysis. Further, key players, major collaborations, merger & acquisitions along with trending innovation and business policies are reviewed in the report.

Key Benefits for Industry Participants & Stakeholders:

• Industry drivers, restraints, and opportunities covered in the study
• Neutral perspective on the market performance
• Recent industry trends and developments
• Competitive landscape & strategies of key players
• Potential & niche segments and regions exhibiting promising growth covered
• Historical, current, and projected market size, in terms of value
• In-depth analysis of the Interactive Kiosk Market

Overview of the regional outlook of the Interactive Kiosk Market:

Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa (MEA). North America region is further bifurcated into countries such as U.S., and Canada. The Europe region is further categorized into U.K., France, Germany, Italy, Spain, Russia, and Rest of Europe. Asia Pacific is further segmented into China, Japan, South Korea, India, Australia, South East Asia, and Rest of Asia Pacific. Latin America region is further segmented into Brazil, Mexico, and Rest of Latin America, and the MEA region is further divided into GCC, Turkey, South Africa, and Rest of MEA.

Highlights of The Interactive Kiosk Market Report:

1. The market structure and projections for the coming years.
2. Drivers, restraints, opportunities, and current trends of Interactive Kiosk Market.
3. Historical data and forecast.
4. Estimations for the forecast period 2028.
5. Developments and trends in the market.

                1. BFSI

                2. Healthcare

                1. ATMs

                2. Self-service Kiosks

                1. Services

                2. Software

                3. Hardware

9. Market scenario by region, sub-region, and country.
10. Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
11. Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
12. Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Interactive Kiosk Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2028.

How you may use our products:

• Correctly Positioning New Products
• Market Entry Strategies
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Reasons to Purchase the Interactive Kiosk Market Report:

• The report includes a plethora of information such as market dynamics scenario and opportunities during the forecast period
• Segments and sub-segments include quantitative, qualitative, value (USD Million,) and volume (Units Million) data.
• Regional, sub-regional, and country level data includes the demand and supply forces along with their influence on the market.
• The competitive landscape comprises share of key players, new developments, and strategies in the last three years.
• Comprehensive companies offering products, relevant financial information, recent developments, SWOT analysis, and strategies by these players.