Global Clinical Communication & Collaboration Market by Deployment (Hosted, On-premise), by Component (Solution, Services) and Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast To 2028

Summary of the Report

Global clinical communication and collaboration market was valued at USD 1.35 Billion in 2019. It is projected to grow at an annual compound growth rate (CAGR of 18.0%) between 2020 and 2027. The industry's growth will be aided by digital transformation. Participation in the digital ecosystem for healthcare has enabled professionals in this field to take advantage of new technologies and grow in new directions. New data-driven technologies have also accelerated digitization and promoted automation in the healthcare sector.

Technology has made it possible for healthcare professionals to communicate more effectively and coordinate their efforts in recent years. The healthcare system is under pressure because of clinical mobility. It has created workflow efficiencies and improved patient care. It also allowed for better use of scarce resources. The digitalization of patient care has streamlined the process, improved accuracy and streamlined manual procedures. Digital collaboration tools allow for the capture of information and transfer of that data to clinical staff in real time, thereby reducing or eliminating errors.

The increased use of smart devices within hospitals has led to a rise in the popularity of Clinical Communication and Collaboration (CC&C). These devices have powerful benefits for patients. They allow them to communicate with their care teams more effectively, gain better access to their medical records, and complete administrative tasks efficiently. The smartphones and handheld devices that healthcare professionals use are specifically designed for the healthcare environment. These devices reduce the risk of device fragmentation. This is unlike the past, when many clinicians used multiple devices like pagers or cellphones to communicate and collaborate.

Additionally, Artificial Intelligence (AI),-led telemedicine services form part of ongoing efforts to improve healthcare services. AI-led Telemedicine is expected disrupt the entire value chain in the patient care delivery system. It also offers new models of care and support. AI-led Telemedicine can be used to reduce hospital wait times and predictive analytics can help identify specialists faster for telemedicine patients. According to the World Health Organization, AI in telemedicine is specifically augmenting innovation in multiple areas, such as teleradiology and telepathology.

Information on Deployment

In 2019, the on-premise deployment segment accounted for a greater than 54% revenue share. To meet growing data demands, healthcare organizations have set up their IT infrastructure. These organizations have traditionally been reluctant to move to cloud-based deployment. Instead, they prefer on-premise because IT administrators have greater control over physical datacenters. Due to the high maintenance cost associated with on-premise deployments, however, demand for on-premise solutions will decrease over the forecast period.

The cloud-based storage options offer a more flexible and scalable environment than traditional on-premise installations. This is a major advantage for covered entities. In the coming years, the segment will continue to grow due to the increasing number of remote teams that need a cloud-based platform for sharing, collaboration, and communicating with all locations. Cloud-based software is also being adopted by healthcare workers because they can access the collaboration tools from their smartphones. Cloud-based software also allows for recording of events and later sharing with others.

Component Insights

In 2019, the solution segment accounted for a substantial revenue share of more than 60%. The CC&C solutions enable real-time data sharing and capture alarm and notification information. They also optimize care transitions to increase patient safety and satisfaction. Clinical communication and collaboration systems use patient data, bed management system and telemetry to quickly respond during emergency management. Cerner Corporation, a COVID-19 company, is involved in the design of solutions that will help healthcare organizations monitor and screen patients for possible cases of virus. The company also provides COVID-19-specific updates to clients, which alert clinicians when a patient is at high risk.

Solution providers integrate solution with collaboration solutions to increase operational efficiency and patient care. The Healthcare IoT environment configures wellness apps, wearables and beacons to aid patients in their care and facilitate analytics. Hospitals can help visitors and patients navigate large campuses using mobile phones and bluetooth beacons. A Wayfinding app from Boston Children's Hospital gives turn-by-turn directions to its 12-building healthcare campus.

End-use Insights

In 2019, the hospitals segment of the clinical communication and collaboration market was responsible for more than 50% of revenue. Hospitals have realized the importance of collaboration and contactless communication after an increase in COVID-19-related cases. Companies are also offering collaboration solutions for organizations fighting the coronavirus pandemic at reduced or free costs. Microsoft Corporation, for example, has provided Microsoft Teams to the United Kingdom National Health Service (NHS), allowing them to communicate with each other quickly and efficiently.

The Joint Commission also reported that communication problems are responsible for 70% of medical errors. Complex hospital architectures require efficient coordination and communication. Integration of clinical mobility within the hospital ecosystem is a great way to improve operational efficiency. It has been shown that patients who are tech-savvy are more comfortable with technology and will share their electronic health data with healthcare providers.

Regional Insights

North America occupied the largest market share, with 31% more than in 2019. Rising healthcare spending in the U.S. will drive regional market growth. Most hospitals in the United States have adopted collaboration and clinical communication solutions that enable them to reach their digital healthcare goals. Columbia County Health Systems, for example, implemented collaboration tools that allow real-time communication between geographically dispersed care teams.

Over the forecast period, the Asia Pacific region is expected to experience the most rapid growth. The COVID-19 pandemic in Asia Pacific has led to a spike in patients using telemedicine platforms. As a result of the COVID pandemic, digital health platforms have seen a rise in use in Singapore, Australia and Indonesia. The government supports telemedicine on an even larger scale, making it available to the public to help stop the spread of the virus.

Market Share Insights & Key Companies

Spok Inc., Cerner Corporation, Hill Room Services, Inc., Vocera Communications, and Cisco Systems Inc. are the key players in this market. Cloud-based collaboration tools are being offered by vendors that promote patient privacy and security. St. Luke's University Health Network, for example, has adopted a cloud-based model of clinical collaboration. To improve speed and agility in administrative, clinical, and back-end environments, the organization uses a cloud collaboration platform.

As vendors continue to innovate and build alliances, interest in CC&C solutions will remain strong. There are many mergers, acquisitions and strategic alliances in the industry. Vocera Communications Inc. purchased Extension Healthcare, a provider of workflow and clinical collaboration software, to create a strong collaboration and communication portfolio. Hill Room Services Inc. has doubled their production capacity for their most important product and solution portfolio in response to the COVID-19 pandemic. This will help hospitals and clinics better treat patients with increased COVID-19. The following are some of the most prominent players in clinical communication and collaboration:

• AGINITY Global Inc.

• Avaya Inc.

• Cerner Corporation

• Cisco Systems, Inc.

• Halo Health

• Hill Room Services Inc.

• Intel Corporation

• Microsoft Corporation

• NEC Corporation

• Spok Inc.

• Vocera Communications

• Plantronics, Inc.

Up Market Research published a new report titled “Clinical Communication & Collaboration Market research report which is segmented by Deployment (Hosted, On-premise), by Component (Solution, Services), By Players/Companies Microsoft Corporation, Cerner Corporation, Plantronics Inc, Spok Inc, Halo Health, Cisco Systems Inc, Vocera Communications, NEC Corporation, Hill Room Services Inc, AGINITY Global Inc, Intel Corporation, Avaya Inc”. As per the study the market is expected to grow at a CAGR of XX% in the forecast period.

Report Scope

The report covers comprehensive data on emerging trends, market drivers, growth opportunities, and restraints that can change the market dynamics of the industry. It provides an in-depth analysis of the market segments which include products, applications, and competitor analysis.

Global Clinical Communication & Collaboration Market Report Segments:

The market is segmented by Deployment (Hosted, On-premise), by Component (Solution, Services).

Clinical Communication & Collaboration Market research report delivers a close watch on leading competitors with strategic analysis, micro and macro market trend and scenarios, pricing analysis and a holistic overview of the market situations in the forecast period. It is a professional and a detailed report focusing on primary and secondary drivers, market share, leading segments and geographical analysis. Further, key players, major collaborations, merger & acquisitions along with trending innovation and business policies are reviewed in the report.

Key Benefits for Industry Participants & Stakeholders:

• Industry drivers, restraints, and opportunities covered in the study
• Neutral perspective on the market performance
• Recent industry trends and developments
• Competitive landscape & strategies of key players
• Potential & niche segments and regions exhibiting promising growth covered
• Historical, current, and projected market size, in terms of value
• In-depth analysis of the Clinical Communication & Collaboration Market

Overview of the regional outlook of the Clinical Communication & Collaboration Market:

Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa (MEA). North America region is further bifurcated into countries such as U.S., and Canada. The Europe region is further categorized into U.K., France, Germany, Italy, Spain, Russia, and Rest of Europe. Asia Pacific is further segmented into China, Japan, South Korea, India, Australia, South East Asia, and Rest of Asia Pacific. Latin America region is further segmented into Brazil, Mexico, and Rest of Latin America, and the MEA region is further divided into GCC, Turkey, South Africa, and Rest of MEA.

Highlights of The Clinical Communication & Collaboration Market Report:

1. The market structure and projections for the coming years.
2. Drivers, restraints, opportunities, and current trends of Clinical Communication & Collaboration Market.
3. Historical data and forecast.
4. Estimations for the forecast period 2028.
5. Developments and trends in the market.

                1. Hosted

                2. On-premise

                1. Solution

                2. Services

8. Market scenario by region, sub-region, and country.
9. Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
10. Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
11. Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Clinical Communication & Collaboration Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2028.

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Reasons to Purchase the Clinical Communication & Collaboration Market Report:

• The report includes a plethora of information such as market dynamics scenario and opportunities during the forecast period
• Segments and sub-segments include quantitative, qualitative, value (USD Million,) and volume (Units Million) data.
• Regional, sub-regional, and country level data includes the demand and supply forces along with their influence on the market.
• The competitive landscape comprises share of key players, new developments, and strategies in the last three years.
• Comprehensive companies offering products, relevant financial information, recent developments, SWOT analysis, and strategies by these players.